Frequently Asked Questions

Find answers to common questions about our products, shipping, returns, and more. Can't find what you're looking for? Contact our support team.

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Placental extracts are rich in growth factors, amino acids, and proteins that help stimulate cellular regeneration and collagen production. They have been clinically proven to improve skin elasticity, reduce fine lines, and promote overall skin health. Our placental extracts are ethically sourced and processed using advanced purification techniques to ensure safety and efficacy.

Yes, our products are formulated to be gentle and effective for all skin types, including sensitive skin. However, we always recommend performing a patch test before first use. If you have specific skin concerns or conditions, please consult with a dermatologist or contact our skincare specialists for personalized advice.

Most customers begin to notice improvements in skin texture and hydration within 7-14 days of consistent use. Visible improvements in fine lines and skin elasticity typically become apparent after 4-6 weeks of regular application. For optimal results, we recommend using the products as part of a complete skincare routine.

While our products contain natural ingredients, we recommend consulting with your healthcare provider before using any new skincare products during pregnancy or breastfeeding. Your doctor can provide personalized advice based on your specific situation and health needs.

We offer several shipping options: Standard shipping (5-7 business days), Express shipping (2-3 business days), and Overnight delivery for urgent orders. Free standard shipping is available on orders over $100 within Australia. International shipping is available to selected countries with delivery times varying by destination.

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or directly on the courier's website. You will also receive updates about your order status throughout the delivery process.

Yes, we ship to many countries worldwide including USA, UK, Canada, New Zealand, and most European countries. International shipping costs and delivery times vary by destination. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

If your package arrives damaged or goes missing, please contact us immediately with your order number and photos of any damage. We work closely with our shipping partners to resolve these issues quickly and will either replace your order or provide a full refund.

We offer a 30-day money-back guarantee on all products. If you're not completely satisfied with your purchase, you can return unopened products in their original packaging for a full refund. Products must be returned within 30 days of purchase date.

To initiate a return, please contact our customer service team with your order number and reason for return. We'll provide you with a return authorization and shipping instructions.

Yes, we offer exchanges for unused products within 30 days of purchase. Please contact our customer service team to arrange an exchange for a different product or size.

Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping method for returns.

No, we are proud to be a cruelty-free brand. None of our products or ingredients are tested on animals. We are certified by Leaping Bunny and PETA for our commitment to animal welfare.

All our products undergo rigorous quality control testing in certified laboratories. We follow strict manufacturing standards and regularly test for purity, potency, and safety. Each batch is tested before being released for sale.

If you experience any adverse reaction, discontinue use immediately and consult with a healthcare professional. Please contact our customer service team to report the incident, and we'll work with you to address any concerns.

Store products in a cool, dry place away from direct sunlight. Keep containers tightly closed when not in use. Avoid storing in humid environments like bathrooms. Check individual product labels for specific storage instructions.

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Frequently Asked Questions

Categories

What are placental extracts and how do they benefit the skin?

Are PlacenActive products suitable for all skin types?

How long does it take to see results from PlacenActive products?

Can I use PlacenActive products during pregnancy or breastfeeding?

What shipping options are available?

How can I track my order?

Do you ship internationally?

What if my package is damaged or lost during shipping?

What is your return policy?

How do I initiate a return?

Do you offer exchanges?

Who pays for return shipping?

Are your products tested on animals?

How do you ensure product quality and safety?

What should I do if I experience an allergic reaction?

How should I store PlacenActive products?

Still Have Questions?