PRIVACY POLICY

INFORMATION WE COLLECT

Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name and contact information (email address, phone number, mailing address)
- Payment information (processed securely through our payment processors)
- Account credentials (username, password)
- Purchase history and preferences
- Communication preferences
- Reviews and feedback

Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our site
- Referring website information
- Cookies and similar tracking technologies

HOW WE USE YOUR INFORMATION

We use your information to:
- Process and fulfill your orders
- Provide customer service and support
- Send order confirmations and shipping notifications
- Communicate about products, services, and promotions (with your consent)
- Improve our website and services
- Prevent fraud and ensure security
- Comply with legal obligations

INFORMATION SHARING

We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist with order fulfillment, payment processing, and website operation
- Shipping companies to deliver your orders
- Legal authorities when required by law
- Business partners with your explicit consent

COOKIES AND TRACKING

Our website uses cookies to enhance your browsing experience. You can control cookie preferences through your browser settings. We use cookies for:
- Website functionality and navigation
- Analyzing website performance
- Personalizing your experience
- Marketing and advertising (with consent)

DATA SECURITY

We implement appropriate security measures to protect your personal information, including:
- SSL encryption for data transmission
- Secure payment processing
- Regular security assessments
- Limited access to personal information
- Staff training on privacy practices

YOUR RIGHTS

Under Australian Privacy Law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner

DATA RETENTION

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Order information is typically retained for 7 years for tax and accounting purposes.

INTERNATIONAL TRANSFERS

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your information during such transfers.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

CHILDREN'S PRIVACY

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

MARKETING COMMUNICATIONS

With your consent, we may send you promotional emails about our products and services. You can unsubscribe at any time using the link provided in our emails or by contacting us directly.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website with a new "Last updated" date.

AUSTRALIAN PRIVACY PRINCIPLES COMPLIANCE

This Privacy Policy is designed to comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth). We are committed to handling your personal information in accordance with these principles and Australian privacy law.