TERMS OF SERVICE

Last updated: 24.09.2025

Welcome to PlacentActive. These Terms of Service ("Terms") govern your use of our website and the purchase of our products. By accessing our website or making a purchase, you agree to be bound by these Terms.

ACCEPTANCE OF TERMS

By using our website, placing an order, or accessing our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

ELIGIBILITY

You must be at least 18 years old to use our services and make purchases. By using our website, you represent that you meet this age requirement and have the legal capacity to enter into these Terms.

PRODUCT INFORMATION

We strive to provide accurate product descriptions, images, and pricing. However:
- Product colors may vary due to monitor settings
- We reserve the right to correct errors in product information
- Product availability is subject to change without notice
- All prices are in Australian Dollars (AUD) unless otherwise stated

ORDERING AND PAYMENT

Order Acceptance
- All orders are subject to acceptance and product availability
- We reserve the right to refuse or cancel orders at our discretion
- Order confirmation does not guarantee product availability

Pricing and Payment
- All prices include GST where applicable
- Payment is required at the time of order
- We accept major credit cards, PayPal, and other approved payment methods
- Your payment information is processed securely through encrypted channels

SHIPPING AND DELIVERY

Shipping Policy
- We ship within Australia and to select international destinations
- Shipping costs and delivery times are calculated at checkout
- Risk of loss passes to you upon delivery to the carrier
- Delivery times are estimates and not guaranteed

International Shipping
- International customers are responsible for customs duties and taxes
- We are not responsible for delays caused by customs processing
- Some products may be restricted in certain countries

RETURNS AND REFUNDS

Return Policy
Under Australian Consumer Law, you may be entitled to a refund or exchange if:
- Products are faulty, damaged, or not as described
- Products fail to meet consumer guarantees

Return Process
- Returns must be initiated within 30 days of delivery
- Products must be unused and in original packaging
- Customers are responsible for return shipping costs unless the product is faulty
- Refunds will be processed within 10 business days of receiving returned items

PRODUCT USE AND SAFETY

Hair Care Products
- Always perform a patch test before first use
- Discontinue use if irritation occurs
- Keep products away from children
- Follow all usage instructions on product packaging
- Consult a healthcare professional if you have specific scalp or hair conditions

Not Suitable For
- Pregnant or breastfeeding women (consult your doctor first)
- Children under 18 years
- Individuals with known allergies to any ingredients

INTELLECTUAL PROPERTY

All content on our website, including text, images, logos, and product descriptions, is protected by intellectual property laws and belongs to PlacentActive or our licensors. You may not:
- Copy, reproduce, or distribute our content without permission
- Use our trademarks or brand names without authorization
- Reverse engineer or attempt to extract source code

USER CONDUCT

When using our website, you agree not to:
- Provide false or misleading information
- Attempt to gain unauthorized access to our systems
- Use our website for illegal purposes
- Interfere with website functionality
- Submit harmful code or viruses

REVIEWS AND USER CONTENT

By submitting reviews or other content:
- You grant us a non-exclusive license to use your content
- You confirm that your content is original and accurate
- We reserve the right to moderate and remove inappropriate content
- We are not responsible for user-generated content

LIMITATION OF LIABILITY

To the maximum extent permitted by law:
- Our liability is limited to the purchase price of the product
- We are not liable for indirect, consequential, or incidental damages
- We do not warrant that our website will be error-free or uninterrupted
- Use of our products is at your own risk

AUSTRALIAN CONSUMER LAW

Nothing in these Terms excludes, restricts, or modifies any consumer rights under Australian Consumer Law. Where we are liable under consumer guarantees, our liability is limited to:
- Replacement or repair of goods
- Refund of the purchase price
- Re-supply of services

PRIVACY

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information.

MODIFICATIONS

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of any modifications.

GOVERNING LAW

These Terms are governed by the laws of Australia. Any disputes will be resolved in the courts of Australia.

FORCE MAJEURE

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, or supply chain disruptions.

SEVERABILITY

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, constitute the entire agreement between you and PlacentActive regarding your use of our services.

DISPUTE RESOLUTION

If you have a complaint:
1. Contact us directly first
2. If unresolved, you may contact your local consumer protection agency
3. For disputes under $25,000, you may access small claims tribunals
4. We are committed to resolving disputes fairly and promptly

ACKNOWLEDGMENT

By using our website and services, you acknowledge that you have read these Terms of Service and agree to be bound by them.